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UNUM Sr. Administrative Assistant in Chattanooga, Tennessee

Job Posting End Date: 11/03

Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury. Unum's three distinct, but similarly focused US businesses – Unum US, Colonial Life, and Starmount Life – are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.

Headquartered in Chattanooga, Tennessee, Unum has significant US operations in Portland, Maine, Worcester, Massachusetts, and Glendale, California with over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.

General Summary:Provides high-level administrative support by conducting research, preparing statistical reports, handling information requests, proactively provide support and partnership to manager and performing routine administrative services for manager and staff. May also coordinate, train and mentor other administrative staff.

Principal Duties and Responsibilities:

  • Proactively manages their managers’ time, travel, and expenses. Understands what is going on in the organization in order to anticipate needs. May also support the same for manager’s direct reports.

  • Act as liaison/represent manager with the Board, customers and others.

  • Manages internal and external communications from and through the manager’s office.

  • Provide data and information in preparation for meetings and to keep manager apprised of business issues. May require assembling reports containing data from several sources as well as taking concepts and creating exhibits that include research and analysis for a variety of presentations to internal and external audiences.

  • Manage special projects as assigned, could include: coordinating projects, status updates, coordinating communications, as well as SharePoint/database management.

  • Partner with manager on preparation of annual budget planning and preparation with ongoing tracking and forecasting review, and research of issues/discrepancies. Reach out to appropriate individuals to gather information that explains variances and issues. Make recommendations for resolution of issues. May authorize payments for various expenses for department.

  • Provides support to manager at performance management, compensation and talent planning. Manage confidential information and know when and what to provide to direct reports. Understand timeline and ensure the manager is well prepared.

  • Serves as a resource for manager’s direct reports to ensure resolution of issues and effective, efficient use of managers’ time. This includes screening of phone calls, voicemail, correspondence, and other materials and requests directed to the manager’s attention.

  • Performs other duties as assigned.

Job Specifications

  • High school diploma or Associates/Bachelor’s degree

  • 6+ years of administrative assistant experience

  • Demonstrates in-depth PC skills (Word, Excel, Power Point, and Outlook) and an overall aptitude for technology and internet research skills

  • Excellent written/verbal communication skills and ability to clearly articulate information

  • Ability to develop strong partnerships with all levels of internal management and staff, as well as outside customers and vendors

  • Strong customer service skills that exhibit the highest ethical standards at all times

  • Excellent organizational skills and ability to multi-task and handle conflicting/competing priorities with a strong attention to detail

  • High level of interpersonal skills to handle sensitive and confidential situations with diplomacy and tact

  • Strong presentation and analytical ability to gather data in an organized and efficient manner and produce reports or presentations

  • Demonstrate strong judgment, problem solving and decision-making skills with the ability to juggle multiple and shifting priorities

  • Demonstrated project management abilities

Unum and its family of businesses offer world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.



A Fortune 500 company, Unum’s family of 10,000 employees spans three countries and dozens of office locations. Our employees focus each day on delivering financial protection benefits to millions of workers and their families when they need it most.

The Unum enterprise includes Unum in the U.S. and U.K., Colonial Life and Starmount Life Insurance – each a market leader in making disability, life, accident, critical illness, dental and vision insurance accessible in the workplace.